Track an order
Use your RuneVault reference to see the latest order status.
Open trackingRuneVault support
Get help with payment, delivery, account access, or an existing order. Include your reference for the fastest review.
Your tickets
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Use your RuneVault reference to see the latest order status.
Open trackingReview private order history, totals, and active orders.
Open accountPending, paid, assigned, delivering, completed, and cancelled.
View statusClear answers to common questions before and after placing an order.
Pending means the order exists but staff has not moved it to the next stage.
Open the receipt page using your RuneVault order reference.
Contact RuneVault staff before the order reaches the delivering stage.
Choose BTC or USDC on Base, send the exact quoted amount to the displayed wallet, then submit your transaction ID for manual verification.
Do not send another payment. Open a payment ticket with your order reference and transaction ID so staff can review it.
Delivery begins after payment verification and assignment. Keep your OSRS name and preferred world current on the order.
Open a refund ticket. Eligibility depends on payment status, delivery progress, and the published refund policy.